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Shipping & Returns

Shipping & Returns

International Orders

We use International Express Service for all international deliveries. You can enjoy free shipping if you order more than 3 items. Usually, if every item in your order is in stock, goods will be shipped out 2-3 working days after receiving the order. Please allow around 14-18 working days from dispatch. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs.

Cancellations

Should you wish to cancel your order, you must contact our online customer service or email us immediately. Majority of orders are dispatched within 12 hours from the order date. You will get 94% refund of your original payment as 6% is cut as commission fees. Shipped orders cannot be cancelled.


Exchanges

Please contact us with your Order ID and the tracking number of your order. If you would like to exchange items for a different style, you would have to return your items for a refund (as per Return policy) and place a new order for the style you prefer. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.  We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you.The main point is we don't accept shoes are used and even worn.

Returns

To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. We do accept returns on all unworn new items within 3 days of receipt of the product. The customer is responsible for shipping the item back. Once the item arrives we will refund the money to you through the original method of payment, but will deduct the shipping fee. We do not cover the shipping cost of return, you will be responsible for the return postage and for the shipping cost of sending the items to you.Hope you like our product .

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